General Terms
GENERAL
1. Heaps O Wins is the trade name of the Company, and you obtain no rights to such terms, nor any other terms, graphics, text, concepts, or methodologies, by using the Website and the material contained.
2. The Player has to be of legal age to create a casino account with us (either 18+ years of age, or the age of legal capability in the Customer’s jurisdiction, whichever is higher). You must understand and accept that we are unable to provide you with any legal advice or assurances.
3. Participation in the activities and games of the Casino is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
4. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be canceled.
5. Information provided during the download of the Casino, sign-up process, or during the registration to any promotion will be kept in the strictest confidentiality. However, the Player may receive intermittent notices from the Casino and/or its partners. The Player can unsubscribe at any time.
6. Employees of the Casino, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers, and members of the immediate families of each are not eligible to participate in the Casino.
7. The Casino is for entertainment value only. No deposit is necessary or required to play the Casino. You may play without betting money if you wish. Any participation in the Casino is at your sole option, discretion, and risk. By playing the Casino, you acknowledge that you do not find the Casino to be offensive, objectionable, unfair, or indecent.
8. The Casino guarantees fair play, which is ensured by the use of the reputable RTG software, based on the modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented. The Player hereby agrees that the Random Number Generator used by the Casino will determine the outcome of the gaming rounds, and accepts all outcomes of game rounds provided by the Casino’s betting interface as final and binding.
9. You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use, or reuse of the Casino or the Web site is strictly prohibited.
10. Your account may be terminated by the Casino at any time and for any reason without prior notice to you. Any funds remaining in your account at the time of cancellation may be credited to you, but the casino maintains the right, at its discretion, to cancel any winnings and remove any funds remaining in your account under any and all conditions, including but not limited to:
12. If you have any dispute regarding the outcome of any casino game, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the game.
13. Any winnings that were earned as a result of either system malfunction, or game error will be void.
14. The liability of taxes and fees applicable to winnings resulting from the use of the software rests with the Player. The Player is expected to maintain and report the winnings to the concerned authorities, in case the prizes are taxable in their jurisdiction.
15. Before a withdrawal can be processed, the Player must provide a Government-issued photo ID and proof of address for verification. The Casino reserves the right to request additional information to validate accounts.
16. The Casino reserves the right, in its sole discretion and without notice to you, to add new activities or games to the Casino or to discontinue any activity or game of the Casino at any time.
17. Your account number and password must be kept secret and secure at all times. You must not let anyone else use or reuse your account, access and/or use any materials or information from the website, accept any prizes, or take part in the games. This includes, without limitation, any minor. Any deposits or losses that may occur on your account are totally your responsibility.
18. Computer or Internet malfunctions, as well as attempts by players to use methods, means, or ways that the casino had not intended, are not the responsibility of the Casino.
19. If you are found to be cheating or attempting to defraud the Casino, or if you make untrue and/or malicious comments regarding the Casino's operation; the Casino reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
20. In the event of any dispute, all decisions made by the Casino are final. Should a Player wish to submit a complaint, they may use the Central Dispute System (CDS). CDS is a 3rd party dispute system established by RTG to settle player disputes.
21. In the event that the Casino considers a Player to be a professional, the Casino reserves the right to block the account from using our promotions. Furthermore, the Casino reserves the right to void any, and all winnings and return the deposit to the Player.
22. Materials of the Casino (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered, or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
23. The Casino shall not be held liable for errors in terms and conditions in third-party promotions or on third-party websites.
24. Based on your country of residence, restrictions apply to playing at the Casino, the use of bonuses, redemption of free chips, and/or deposits via credit card. We retain the right to lift these restrictions on an individual basis. Carefully go through the constraints that may apply. You can contact us in order to appeal for any country-based restriction(s). The Casino shall assess your account and make the final call based on your case.
1. Heaps O Wins is the trade name of the Company, and you obtain no rights to such terms, nor any other terms, graphics, text, concepts, or methodologies, by using the Website and the material contained.
2. The Player has to be of legal age to create a casino account with us (either 18+ years of age, or the age of legal capability in the Customer’s jurisdiction, whichever is higher). You must understand and accept that we are unable to provide you with any legal advice or assurances.
3. Participation in the activities and games of the Casino is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
4. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be canceled.
5. Information provided during the download of the Casino, sign-up process, or during the registration to any promotion will be kept in the strictest confidentiality. However, the Player may receive intermittent notices from the Casino and/or its partners. The Player can unsubscribe at any time.
6. Employees of the Casino, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers, and members of the immediate families of each are not eligible to participate in the Casino.
7. The Casino is for entertainment value only. No deposit is necessary or required to play the Casino. You may play without betting money if you wish. Any participation in the Casino is at your sole option, discretion, and risk. By playing the Casino, you acknowledge that you do not find the Casino to be offensive, objectionable, unfair, or indecent.
8. The Casino guarantees fair play, which is ensured by the use of the reputable RTG software, based on the modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented. The Player hereby agrees that the Random Number Generator used by the Casino will determine the outcome of the gaming rounds, and accepts all outcomes of game rounds provided by the Casino’s betting interface as final and binding.
9. You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use, or reuse of the Casino or the Web site is strictly prohibited.
10. Your account may be terminated by the Casino at any time and for any reason without prior notice to you. Any funds remaining in your account at the time of cancellation may be credited to you, but the casino maintains the right, at its discretion, to cancel any winnings and remove any funds remaining in your account under any and all conditions, including but not limited to:
- If there is evidence to suggest that you have more than one active account for the Casino;
- If the name on your Casino account does not match the name on the credit card(s) used to make deposits on your Casino account;
- If you participate in a Casino promotion and cash in before fulfilling the requirements of that particular promotion;
- If you provide incorrect or misleading registration, account or identification information;
- If you are not of legal age;
- If you reside in a jurisdiction where participation in the Casino is prohibited by law;
- If you have allowed or permitted (intentionally or unintentionally) someone else to play on Your Casino account;
- The Player is conscious of the fact that he/she might lose money using this software.
- If the Player has not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
- If you are found cheating or if it is determined by the Casino that you have employed or made use of a system (including machines, computers, software, or other automated systems) designed specifically to defeat the Casino;
- If you have been designated as a bonus abuser, playing no or low-risk strategies to withdraw promotional money;
- If the Casino should become aware that you have played at any other online casino under any of the circumstances set out at I) to X) above
12. If you have any dispute regarding the outcome of any casino game, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the game.
13. Any winnings that were earned as a result of either system malfunction, or game error will be void.
14. The liability of taxes and fees applicable to winnings resulting from the use of the software rests with the Player. The Player is expected to maintain and report the winnings to the concerned authorities, in case the prizes are taxable in their jurisdiction.
15. Before a withdrawal can be processed, the Player must provide a Government-issued photo ID and proof of address for verification. The Casino reserves the right to request additional information to validate accounts.
16. The Casino reserves the right, in its sole discretion and without notice to you, to add new activities or games to the Casino or to discontinue any activity or game of the Casino at any time.
17. Your account number and password must be kept secret and secure at all times. You must not let anyone else use or reuse your account, access and/or use any materials or information from the website, accept any prizes, or take part in the games. This includes, without limitation, any minor. Any deposits or losses that may occur on your account are totally your responsibility.
18. Computer or Internet malfunctions, as well as attempts by players to use methods, means, or ways that the casino had not intended, are not the responsibility of the Casino.
19. If you are found to be cheating or attempting to defraud the Casino, or if you make untrue and/or malicious comments regarding the Casino's operation; the Casino reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
20. In the event of any dispute, all decisions made by the Casino are final. Should a Player wish to submit a complaint, they may use the Central Dispute System (CDS). CDS is a 3rd party dispute system established by RTG to settle player disputes.
21. In the event that the Casino considers a Player to be a professional, the Casino reserves the right to block the account from using our promotions. Furthermore, the Casino reserves the right to void any, and all winnings and return the deposit to the Player.
22. Materials of the Casino (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered, or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
23. The Casino shall not be held liable for errors in terms and conditions in third-party promotions or on third-party websites.
24. Based on your country of residence, restrictions apply to playing at the Casino, the use of bonuses, redemption of free chips, and/or deposits via credit card. We retain the right to lift these restrictions on an individual basis. Carefully go through the constraints that may apply. You can contact us in order to appeal for any country-based restriction(s). The Casino shall assess your account and make the final call based on your case.